For questions, email us at onestopzy@gmail.com

🛍️ Our Policy

At OneStop, we want you to be fully satisfied with your purchase. However, due to the nature of our dropshipping process, we offer refunds or replacements only under specific conditions.

🔁 Returns

We only accept returns if:

  • The item is defective, damaged, or incorrect.

  • The return request is made within 7 days of delivery.

  • The item is unused, in its original packaging, and in the same condition as received.

If all criteria are met, email us at onestopzy@gmail.com with:

  • Order number

  • Reason for return

  • Clear photo/video evidence of the issue

We will review your request and provide return instructions if approved.

💰 Refunds (if applicable)

Refunds will only be issued in the following cases:

  • You received a wrong or damaged item

  • Your order never arrived (after verified shipping delay)

Once we inspect and approve your return, your refund will be processed to your original payment method within 7–10 business days.

🚫 Non-Refundable Situations

We do not offer refunds or exchanges if:

  • You changed your mind after the order was placed

  • The issue is due to customer misuse

  • The product is not returned in its original condition

  • Return request is made after 7 days of delivery

  • You provided incorrect shipping details

🔄 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at onestopzy@gmail.com with proof.

📦 Return Shipping

  • Customers are responsible for return shipping costs (unless the error is on our end).

  • We recommend using a trackable shipping service — we are not responsible for lost return shipments.

📩 Need Help?

If you’re unsure about your situation or need help starting a return or refund process, feel free to reach out to us:
📧 Email: onestopzy@gmail.com